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Head of Customer Success

🐻 Who we are 🐻

Castor automates, shares, and prioritizes data documentation for companies. Our product is plug-and-play, fun to use, and collaborative. It automates painful documentation tasks. By doing so, we enable every employee to find, understand, and consume data assets.

Created in 2020, by four data lovers who all experienced firsthand the pain of exploring data, Castor is already running at leading unicorns such as Canva, BackMarket, Gorgias, Stuart, ManoMano, Vestiaire Collective, or Sendinblue.

We have a bold vision to improve our product. To support it, we raised a 2.5m€ Seed round from Frst and accomplished Business Angels (founders of Dataiku, Zenly, Vestiaire Collective, etc).

πŸ‘¨β€πŸ’» About the role πŸ‘©β€πŸ’»

We are looking for a Head of Customer Success. The concept is simple. You will be responsible for three key metrics for Castor:

  • Roll-out & adoption maximize Castor’s penetration and usage across accounts.
  • Retention make sure that every client we sign today will be here in ten years.
  • Upsell increase ACV year over year

You will have full ownership on the strategy. Here are some of your responsibilities and ideas to get you started:

  • Do literally anything to get our Customer to love of our product: trainings, gifts, meetups, webinars, on-site visits, documentation, ...
  • Own the post first sale relationship with a customer: coordinate the onboarding process, set clear KPIs and a path to follow, make sure customers have all they need to reach their goals
  • Keep a direct communication line with customers and work with Product team to solve issues
  • Identify areas for growth within existing accounts, anticipate the renewal process and test appetite for new features
  • Conduct analytics & reporting to follow key CS KPI (NRR, NPS, # Active Users, ACV growth, Time of First Response, ...)

πŸ„ Are we a good fit? πŸ‡

We are looking for you because:

  • You are highly motivated to learn, develop your people, project management & sales skills, and join a fast-growing company!
  • You have experience in a quota-carrying position
  • You have experience with customer success, the data ecosystem, preferably within a SaaS organization or consulting company
  • You are well organized and manage your time wisely
  • You speak English fluently and have strong written and verbal communication skills in English

We offer employees a stimulating environment to focus on their work through:

  • Competitive compensation packages, along with equity
  • Flexible and remote-friendly work environment
  • The best health insurance with Alan Blue for you and your family
  • Do tell us what you need